The dispatch time for your order will depend on the products you order. Wherever possible orders will be dispatched complete.
We endeavour to dispatch all orders within 4 working days of receiving your order providing all necessary information and payment has been received. Should we need to clarify any information you have provided we will use the email address you provided with your order to contact you if you haven’t provided a valid telephone number.
After placing your order please check your confirmation email for any errors, particularly your delivery address and contact details and let us know immediately of any errors.
Currently we only dispatch to UK post codes.
It is the customer’s obligation to enter the correct delivery address details at the time of ordering. If a wrong address is submitted and your products are delivered to an incorrect address we will not issue a refund or send replacement goods. If your goods are returned to us because of an incorrect address, we are not obliged to re-send the order at our expense. Please make sure that you check that you have entered your full and complete postal address. If you make a mistake and enter the wrong details, please contact us immediately.
Should an order be returned to us as a result of either a wrong address, refusal to accept the delivery or failure to act on cards left by our courier, the customer will be responsible for any additional redelivery costs incurred.
Deliveries will generally be made between 7am and 6pm Monday to Friday (excluding bank holidays). Deliveries will be made within 1 to 10 working days (dependent upon weight) from receipt of your paid order subject to availability. Your order may be despatched from multiple locations and therefore arrive as separate deliveries.
Delivery will be made to the address of the registered debit/ credit card holder used to place the order and must be a UK address only.
All goods must be signed for to confirm receipt.
Our Carriage charges
|1kg to 20kg||£12.81|
Return of Goods (Excluding Special Order Items)
Should you wish to return your order following delivery you may do so by informing us within 7 working days of receipt of delivery. Goods must be returned to us and we ask that you take reasonable care when handling the goods and return the goods to us unopened, unused and in their original packaging.
Items returned which are not faulty but ordered in error will be subject to a 20% restocking charge.
Please confirm your intent to return the order and the reason by calling Customer Services on 01277 810 688 or use the form here within 7 working days of receipt; we will confirm to you a returns address and returns reference (RMA number) for your package.
The cost of returning the goods once delivered is at your own cost and risk;
We are not responsible for any loss or damage to any returned goods in transit and as such, we recommend that you return the goods through a recorded and insured delivery service.
When returning goods please carefully package the goods together with your returns reference.
If returned goods are lost or damaged in transit, we reserve the right to charge you for any loss or damage.
Where we have agreed to the return of goods, these goods must be returned within 14 days of the notice of intent.
If you exercise your right to return your order, any refunds due will be refunded within 14 days of receipt of goods.
If the goods are found by us to be defective, and we have asked you to return the goods to us at your cost we will reimburse you for third party delivery costs involved in the return.