Frequently Asked Questions
Below are some of the most frequently asked questions that we receive.
Can water detection systems detect other liquids?
Yes. There are a number of different sensors which can be used to detect the presence of Hydrocarbons (Oil, Fuels), Acids and Aqueous chemicals.
Is leak detection expensive?
This all depends on the size and complexity of the system required, small simple systems can cost less than a £1000, however the larger the system and the more zones added will increase the price, but bare in mind this has to be offset against possible losses that would be incurred from an undetected water leak.
If you would like to learn more send us a message via our contact page and we can go over your requirements with you.
Do you charge for quotations?
No we don’t. The majority of our costings can be derived from the information you provide and even if we need to carry out a site survey we do not normally charge unless the site is in the London ULEZ zone where we unfortunately have to apply a small charge which we will refund if we are awarded the contract.
Can I install a water detection system myself?
This very much depends on your capabilities and the application that the leak detection is being applied to. Small simple systems can normally be installed with success by a competent DIYer, assuming they have basic electrical knowledge. However we would always recommend that the installation and design be carried out by an industry professional.
Can leak detection systems be integrated into other systems?
Yes they can. Most systems come with volt free relay contacts for basic interfacing with monitoring systems. Other systems are available that have other ways of interfacing such as RS-232, RS-485, Modbus, JBUS, 4-20mA current transmitters and so on. It is not uncommon for water detection systems to be connected to Intruder alarms as technical alarms, Fire panels as monitored equipment and Building Management Systems (BMS).
Do leak detection systems need maintenance?
Yes they do. All manufacturers state that systems should be checked regularly. Water, Chemical, Hydrocarbon and Solvent detection systems should be serviced once every three or six months as site conditions dictate and only by a trained service company.
Can I service leak detection systems myself?
No you can’t. They should only be serviced by trained personnel, who have a thorough knowledge of how they work and can carry out diagnostic tests and procedures to confirm that the system is functioning correctly, this is particularly important if the water detection system is an insurance requirement.
I have a Raychem TraceTek system displaying Service Required, should I ignore this?
No, the system is reporting that it isn’t able to function correctly and needs attention. Many users think that this is purely a service timer and can be ignored, however the cause of the Service Required message should be investigated as soon as possible to prevent any interruption to the cover.
Can you maintain systems that you haven’t installed?
Yes we can, we have working relationships with all the major leak detection manufacturers allowing us to source spare parts and information on both past and present systems. You can find more information on our Maintenance page.
Can I buy just the equipment from you?
Yes you can, we can supply entire systems or just a single component.
How will I know if my order has been received?
If you have submitted an online order and completed the checkout process, you will receive an email confirmation within a few minutes of placing your order.
What information do I need to provide when ordering?
In order to process your order we require the following information:
- The items and quantity of the products you want to order.
- Your shipping and billing addresses.
- Phone number – in case we need to contact you quickly in regards to your order.
- Email address – for order confirmation and invoice.
- Completed Payment
Is there a minimum order value?
No there isn’t, you are welcome to order as little as you like. However our delivery charge starts at £12.81, so customers usually like to order several items at once to make the delivery charge more worthwhile.
Can I place an order over the phone?
Yes you can, we are happy to discuss your requirements and are happy to help with any general or technical enquiries you may have before placing your order. Our contact details are here.
How can I amend/cancel my order?
If you change your mind or would like to cancel an existing order, contact our team as soon as possible to prevent your order being dispatched. Our contact details can be found here.
What is your returns policy?
We want you to be completely satisfied with your order, however if you need to return an item you can start the process on our returns page.
What payment methods do you accept?
We accept all UK major Debit and Credit cards including Visa, Mastercard and American Express via the secure PayPal portal. You can also pay by cheque and Bank transfer but this may delay dispatch of your order until your payment clears.
I don’t have a PayPal account; can I still pay by card?
Yes you can, just use the checkout as a guest option and securely enter your personal data and credit card details.
Do you keep my payment details on file?
No we don’t, all payment details are entered and processed on the secure PayPal site and we don’t see or receive any details regarding your card details.
How much does delivery cost?
Our carriage charges are listed on our Delivery Information page here.
Can you deliver outside of the UK?
Yes we can, get in touch with us via our contacts page and let us know what you want and where it needs to be delivered to and we’ll give you an accurate quote.
Can I collect my order?
We do not currently have a Trade Counter but if you contact us we can arrange for you to collect your order from our office.
If we still haven’t answered your question here, please contact us and we’ll reply as quickly as possible.